FAQs

🛒 Frequently Asked Questions (FAQs)

Welcome to Salepresso! Here you'll find answers to common questions about our products, orders, shipping, returns, and more. If your question isn't listed below, feel free to reach out to us via our Contact Page or email us at support@salepresso.com — we’re happy to help!

🔄 Order & Payment

Q: How do I place an order?
A: Simply browse our collections, add items to your cart, and proceed to checkout. Follow the steps to complete your payment securely.

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and other secure payment gateways available through our checkout.

Q: Can I change or cancel my order after placing it?
A: Orders are processed quickly, but if you reach out to us within a few hours of placing the order, we’ll do our best to make changes or cancel before it ships.

🚚 Shipping & Delivery

Q: Do you ship internationally?
A: Yes! We ship worldwide, including the UK, EU, US, Canada, Australia, and more.

Q: How much is shipping?
A: Shipping charges vary by region and are displayed at checkout. We offer free shipping on orders above a certain amount, depending on your location.

Q: How long does delivery take?
A: Estimated delivery times:

  • UK & Europe: 7–12 business days

  • USA & Canada: 7–15 business days

  • Rest of the World: 10–15 business days

Tracking details are provided once your order is dispatched.

🔁 Returns & Refunds

Q: What is your return policy?
A: We offer a 14-day return window from the date of delivery. Products must be unused, in original condition and packaging.

Q: How do I request a return or exchange?
A: Contact us at support@salepresso.com with your order number and reason. We'll provide instructions for the return process.

Q: Do you offer refunds?
A: Yes, once we receive and inspect the returned product, a refund will be issued to your original payment method.

❓ Product & Support

Q: Are your products covered by a warranty?
A: Some products come with a manufacturer’s warranty. Specific details can be found on the product page.

Q: I received a damaged item. What should I do?
A: We’re sorry! Please email us at support@salepresso.com with a photo of the damaged product and your order number — we’ll resolve it quickly.

Q: How can I contact customer service?
A: Our team is available Monday to Saturday, 9 AM – 6 PM (UK Time). Expect a reply within 24 hours.

📦 Other

Q: Where are you based?
A: Salepresso is an international brand with fulfillment partners across multiple regions. We aim to provide fast, reliable delivery wherever you are.

Q: Do you offer wholesale or bulk discounts?
A: Yes, we do. Please email us at support@salepresso.com with your request, and we’ll get back to you with a custom quote.